Administrative Agent (full-time)

QUALIFICATIONS

• 2-year college diploma or equivalent; or any combination of education training and/or work experience which provides the required skill sets to perform the essential functions of the job;
• Bilingualism (French-English) spoken and written is necessary for the position; an Indigenous language is an asset;
• Ability to use a computer and various software programs, including Microsoft Word, Powerpoint, Excel, cloud-based programs such as Google Workspace;
• Organizational and time management skills;
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times;
• Ability to prioritize and manage conflicting demands;
• Ability to respond quickly in a dynamic and changing environment;
• Must be physically capable of manual labor;
• Experience and knowledge of working with the urban Indigenous community;
• Motivated and enthusiastic team spirit;
• Reliable, punctual, honest, professional;
• Flexible and adaptable;
• First Aid, CPR and ASIST certification an asset;

RESPONSIBILITIES:

• Act as a first point of contact and provide general information to employees, clients, and members of the public relating to questions, concerns, and referrals;
• Answer telephone and electronic inquiries and relay telephone calls and messages;
• Provide access to facilities such as phone, fax, internet, and computer;
• Organize and maintain inventory of office supplies;
• Prepare, review, and/or edit various forms of correspondence such as posters, letters, invoices, presentations, publications, and reports;
• Assist in coordinating the logistical aspects of our programs such as meetings, workshops, special projects, and events;
• Maintain a high level of confidentiality in all interactions;
• Organize, maintain, and coordinate office records and files, as required;
• Present a positive and professional image of the organization when interacting with employees, clients, visitors, and other external stakeholders;
• Assist in maintaining the Day Centre clean and free of any obstructions;
• Actively participate in team debriefing sessions, staff meetings, etc.;
• Provide administrative support to the members of the Administrative Team;
• Other duties/responsibilities as delegated by the Manager of Internal Operations or their delegate.

The requirements listed are representative of the knowledge, skill and/or ability required. This job description is intended to identify and illustrate the duties that may be assigned to its incumbents.

WORKING ENVIRONMENT/HOURS

Full-time (37.5 hours per week), Monday through Friday, days and evenings (may vary).

Attendance at events, meetings, training, and workshops is mandatory.
Compensation based on qualifications and in accordance with organizational salary scale.